Mell What are the responsibilities of a assistant store manager?
The function of the assistant store manager is to support the manager in the daily operations of a retail store. Your role is to supervise employees, work with customers and help carry out the directives of the manager and owner.
How do you handle difficult staff?
9 Ways To Deal With Difficult EmployeesListen. Often, when an employee is difficult we stop paying attention to what’s actually going on. Give clear, behavioral feedback. Document. Be consistent. Set consequences if things don’t change. Work through the company’s processes. Don’t poison the well. Manage your self-talk.
How do you handle an employee with a bad attitude?
Here are six strategies for managing a negative employee.Don’t write off the negativity. Reject excuses. Make the employee part of the solution. Force positive behavior. Develop an action plan. Know when to say goodbye.
What do you say to an employee with a bad attitude?
Encourage an attitude adjustmentEnsure feedback is specific – Don’t just tell the employee their behavior needs to improve. Provide examples of bad behavior – One way to make feedback specific is to highlight past examples of the employee’s poor attitude.
What are examples of disrespectful behavior in the workplace?
Examples of disrespect include malicious gossip, threats or intimidation, giving people the silent treatment, and the unwelcome use of profanity. While not unlawful, disrespect saps employee morale and is typically the first step toward harassment and possibly even workplace violence.
Can you write someone up for bad attitude?
Instead of just citing someone as being grumpy or a cynic, be specific. Take the time to constructively describe both the physical and verbal behaviors. Tie the “whining” to its impact on performance, work environment, and/or relationships with co-workers or clients.
Can you get fired for being rude to a customer?
If any one of these incidents has occurred, you will have grounds for termination of employment. However, this is not as easy as it sounds – termination requires a well structured, thought-out plan. This is especially the case with cases of poor customer service or rudeness, where the details may be less clear cut.
What are some examples of insubordination?
Examples of insubordination include: Refusal to obey commands of a supervisor. Disrespect shown to higher-ups in the form of vulgar or mocking language. Directly questioning or mocking management decisions.